Cancellation & Refund Policy

Last Updated: October 2026

At 9Library Management Systems, we provide premium SaaS (Software as a Service) solutions for Library Owners. Please read our strict cancellation and refund guidelines carefully before purchasing a subscription.

1. Strict No Refund Policy

Because we offer a transparent, pre-paid billing model for users to evaluate our software, all subscription sales are final and non-refundable, except where applicable law requires otherwise.

• We do not offer refunds for partial months, unused time, or if you choose to stop using the software before your pre-paid pass expires.
• Our service operates on a one-time payment basis (no auto-billing). If you are unsatisfied, you can simply choose not to purchase a new pass once your current active period expires. No refunds will be issued for the active cycle.

2. Exception: Duplicate Transactions

The only exception to our No Refund Policy is in the case of a technical error resulting in a duplicate payment:

• If your bank account or credit card is accidentally charged twice for the same subscription period, a 100% refund of the duplicate/extra amount will be processed.
• Approved refunds for duplicate transactions will be initiated within 48 hours and will reflect in your original payment method within 5 to 7 business days.

3. Subscription Expiration & Read-Only Mode

Since our billing is strictly pre-paid and does not auto-renew, there is no need to manually "cancel" a subscription. You will retain full Read/Write access to your workspace until the end of your currently paid period. After expiration, your account will automatically downgrade to "Read-Only" mode until you manually purchase a new pass.

4. Right to Modify

We reserve the right to modify, amend, or change this Cancellation & Refund Policy at any time. Changes apply to future purchases only and take effect upon posting on this page.

5. Contact Support

For reporting duplicate transactions or billing disputes, please reach out to our support team with your Transaction ID and registered Admin Email Address:

Legal Name: SHAKIR FAROOQ

Email: [email protected]

Phone: 6006716574

Registered Address: Tehsil Chadoora, District Budgam, Jammu & Kashmir, India